Acknowledgements and further reading

Bill Quirke, Making the Connections: using internal communications to turn strategy into action, Gower, 2008

Kevin Ruck, ed Exploring Internal Communication – towards informed employee voice, Pearson, 2012
Marc Wright, ed Gower Handbook of Internal Communications, Gower, 2009

Deloitte and Touche (2003) Human Capital Survey, Personnel Today, January. Taken from Quirke:2008: Preface xi