Understanding the charts

The first pie chart shows how 71% of the 100 business units with the highest engagement index scores come from just two government departments: Foreign and Commonwealth Office (FCO) and the Department for International Development (DFID).

Example charts

Example charts

Given FCO and DFID account for just 9.3% of the 4,430 business units overall, the more than seven times disproportionately representation of them in the top 100 demonstrates a clear link between type of business unit and engagement score.

The second pie chart shows units with the lowest engagement index scores include a three times greater proportion of customer-facing and frontline units compared with the highest scoring 100, demonstrating once more the link between type of business unit and engagement score.